Job Title : Level 1 Helpdesk Technician

Category : Information and Technology

Posted Date :

Job Description :

Title: Level 1 Helpdesk Technician
Location: Dubai, UAE
Report to: Managing Director

Job Summary:
This is a staff position within the Level 1 department accountable for ensuring continuity of computer system services for users by providing the technical expertise, assistance, and project coordination necessary to resolve technical problems.

Working Hour: Monday to Friday from 8:00 AM PST to 5:00 PM (US Hours)

Requirements:
• Strong interpersonal skills
• Good phone skills – Patient and polite with good command of the English Language
• Two or more years of experience as a computer specialist
• Knowledge for travel reservation systems (GDS)
• Ability to work without supervision
• Good time management skills
• Degree in computer science or equivalent experience

Experience:
• Helpdesk experience
• Technical Knowledge of PC hardware
• Knowledge of Microsoft operating systems
• Good understanding of the day to day maintenance of Hardware and Software problems
• Served as an integrated technical team member
• Organized and be able to multi task and work well in a team environment
• Configuration of Laptops, Desktops, Printers, Mobile devices
• Maintain a working knowledge of Microsoft Office, Sabre & email system to effectively support the majority of end users.
• Satisfactory resolution of all work orders opened through the IT help desk system.
• Perform first level hardware/software/network troubleshooting
• Knowledge of network devices is a plus (Switches, Hubs, and Routers)
• Travel Industry Experience is big a plus

Duties and Responsibilities for Level1:
• Responds to all helpdesk calls
• Software and Hardware support
• VoIP support
• GDS support
• Provide limited after-hour support

General Responsibilities
• Provide technical support
• Phone system support working with third party provider
• Create and maintain documentation
• Resolution and work order tracking using Freshdesk.
• Perform basic remote user training with use of office applications.
• Be prepared to be available to support users on weekends and after hours when necessary and/or requested by the Managing Director.
• Ability and willingness to travel to customer sites as required
• Performs other duties as may be assigned 

Benefits Offered :