Job Title : Senior Student Affairs Officer

Category : Education/Training/Teacher/School

Rochester Institute of Technology, Dubai (RIT Dubai), United Arab Emirates

Posted Date : 12/07/2019

Job Description :

JOB DESCRIPTION:


Student Affairs Operations:

Serve as the first point of contact for the Student Affairs Office
Manage the Student Affairs general email (non-athletic info requests)
Help answer general Student Affairs questions and follow up on student’s non-academic concerns
Keep official Student Affairs meeting minutes and manage general Student Affairs Office files
Manage student mail (letters, packages, etc.)
Assist in the budgeting and planning of all events
Plan, organize, execute and chaperone events both on and off campus for undergrad and graduate students (evenings and weekends (mostly Saturdays)
Promote events by sharing event info with the RIT Dubai community via email, etc.
Ensure that students participate in campus and external events by leading outreach
Assist in the planning of large university events such as Fall and Spring new student orientations, One SpiRIT (Fall), Tigers Fest (Spring), Sports Days (Spring), Student Affairs Awards Night (Spring), SG Election (Spring) and Commencement. Additional university and external event support as needed.
Assist in planning and executing all new student orientations for undergraduate and graduate students and graduation ceremonies
Serve on the non-academic conduct committee
General office duties as assigned including helping to maintain an organized and clean Student Affairs Office Suite

Student Government, Student Clubs & Organizations:

Assist the associate director (student government advisor) with student government support
Promote collaborations between the student government and student clubs and organizations
Provide student leader event planning and execution support
Support general community building among student leaders and the general student population
Liaise with other offices and faculty to support student opportunities and initiatives as required
Student Housing:

Liaise with the Dubai Silicon Oasis Student Accommodation (DSOA) staff in relation to all aspects of support for RIT student housing residents
Coordinate fall, spring and summer semester housing requests, check in and check out dates with the DSOA staff
· Share housing information with prospective students.

Follow up with students regarding DSOA complaints and issues

Transportation:

Organize transport for special events (as needed)
Coordinate with bus drivers for regular and additional bus trips for events as needed
Follow up on complaints from students about bus drivers, pick up locations, timings, etc.
Coordinate the commuter bus transportation for Fall and Spring semesters
Manage all commuter transportation information needs by coordinating with the transportation provider and students, this includes be pro-active and managing any service disruptions due to inclement weather conditions
Coordinate with the housing team for housing/campus shuttle schedules
Assist students with any housing/campus shuttle concerns or issues in conjunction with the housing team

Study Abroad Students:

Assist with the coordinating documentation for incoming study abroad students, housing, visa, health insurance, etc.
Coordinate airport pickup/departure for incoming study abroad students
Arrange tours, activities and attend as chaperone
Assist students with general needs and in the event of an emergency.

COMPETENCIES:

Positive Attitude
Customer Service Focus
Team Member
Ownership Spirit
Self-Initiator
Conflict Management
Dealing with Ambiguity
Interpersonal Skills
Emotional Intelligence
Confidentiality

PRINCIPLE ACCOUNTABILITIES & DELIVERABLES:

Responsible for achievement of all RIT Student Affairs goals and objectives with a focus on student satisfaction driven from positive customer service in the following areas: general office operations, student housing, transportation, student leadership in addition to on/off campus community building.
Manage a positive reputation for RIT Dubai through positive communication and interaction with students, staff, faculty and the local community

REQUIRED SKILLS & EXPERIENCE:

Excellent English communication skills, both verbal and written (REQUIRED)
Fluent in Arabic, communication skills, both verbal and written (REQUIRED)
Student Affairs experience
Proficient in Microsoft Office suite (Word, PowerPoint, Excel, Adobe Photoshop, etc.)
Strong organizational, customer service and people skills
Strongly self-motivated, energetic with innate leadership abilities
Experience working with students, managing students and working in an office environment
Should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds

Benefits Offered : As per the UAE law